Delivery

Classy items
In this section you will see our items referred to as either small items or large items, again we apologise if this is a little confusing but we use two different couriers to enable us to keep our costs down and pass on these benefits to you.
Small items are;
-mirrors
-bathroom cabinets
-bath screens
-taps
-toilet seats
-shower mixers
-accessories and anything in bits and bobs

Large items are;
-shower enclosures
-shower cabins
-vanity units
-baths
-complete bathroom solutions
-WC and basins

Free delivery
The free delivery is available to most areas at most times, however, if you are lucky enough to live in a rural/remote and naturally very beautiful area it is likely that our courier partner will charge us a little extra to deliver to you, unfortunately we must pass on these charges. The surcharges are determined by your postcode prefix, its very important that you check to see if your prefix incurs one of these charges, it is also possible that you live in the even more 'beautiful' side of these areas and your postcode may be split between two or even three different surcharges. Places affected by this are; Paisley, Perth, Glasgow, Kilmarnock, parts of Shrewsbury, Inverness and all highlands and Islands. Here is a pair of lovely little tables for you to study with the comprehensive surcharge details;

Large items;

Postcode	Minimum Delivery Time	Charge
CT, DG, DT, E, EC, EH, EX, G1-G62, G64-G82, KA1-26, KA29+, KY, LD, LL, ME, ML, N, NW, PA1-19, PL, SA, SE, SW, SY3+, TA, TD, TN, TQ, TR1-20, TR26+, W & WC.	2 Day	£25.00
AB, DD, FK, G63, G83+, PH1-7 & PH14	3 Day	£95.00
BT, IV1-40, KW1-14, PA20-40, PH8-13, PH15-40, PO30+ & Ireland	4 Day	£95.00
GY, HS, IM, IV41-51, IV55-56, JE, KA27-28, KW15-17, PA41+, PH41+, TR21-25 & ZE	5 Day	£180.00

Small items;

Postcode	Minimum Delivery Time	Charge
DD, FK, G, KA1-26, KA28+, KY, ML, PA1-33, PA35-36, PH1-18, PH27-29, PH42-44,	1 Day	£5.00
AB	1 Day	£10.00
GY, HS, IM, IV, JE, KA27, KW, PA34, PA37-39, PA40-78, PH19-26, PH30-41, PH49-50, PO30-41, TR21-25, ZE	2 Days	£40.00
BT & ROI		Prices on request

If you are still unsure about your postcode prefix and if it incurs a charge do feel free to drop us a line on 0845 1300 565 and we'll be happy to help clear things up!

Next working day delivery
This is the standard delivery option for our small items, such as mirrors, cabinets, toilet seats, accessory sets, taps and bath screens. However it is dependent on your postcode area, if you live in a surcharge area delivery will take longer. To be eligible for the next working day delivery you must place your order before 12pm. The standard delivery option on any of our other items is a two day service, again surcharge areas will take longer to deliver to, how long will depend on how just how how beautiful and rural your home is and how often our couriers 'circle' your area.

Have it your way
We understand that you are busy little bees and don't have time to be sat around the house for a week impatiently waiting for your new shiny purchases to arrive. Thats why we let you choose when your item is delivered, even in the future! If you are bravely renovating and you've seen what you want but you're not ready for it yet you can order and we will keep hold of it for up to 2 months until you're ready. (we spoil you, we know!)

On top of all that we can even arrange an upgrade on your delivery for you! At a little extra cost of course but if you're short on time.....or short on patience to get your goodies, we can offer you a few solutions. Cast your peepers over the table below to see just what we can do for you.

Small items;

Upgrades (not available in the £40 surcharge area)	Extra Cost
Before 12pm (weekdays)	£5.00
Before 10am (weekdays)	£10.00
Before 9am (weekdays)	£20.00
Saturday (between 8am & 5pm)	£10.00

Large items;

Upgrade	Extra Cost
Next Working Day (not available for deliveries to £95.00 and £180.00 surcharge areas.)	£10.00
Before 9am (weekdays)	£45.00
Before 10am (weekdays)	£25.00
Before 12pm (weekdays)	£20.00
After 12pm (weekdays)	£20.00
Saturday (between 8am and 1pm)	£50.00

Telephone numbers
Don't fancy placing your order over the internet? We understand! Sometimes you just want to have a chat with a real live person and our ever ready sales staff are dead excited to talk to our customers. Placing an order over the phone means you can discuss your delivery options and date with an advisor and we will also answer any other questions you might have.

Breakages
Items must be checked on receipt. Your item contains fragile components and on rare occasions they can break in transit, if you believe it to be broken (i.e. if you can hear it rattling inside the box), please do not sign for it, the driver will return it to us and we will promptly dispatch a new one to you. We must be informed of any transport damage (unsigned for) within 24hrs. All our items are guaranteed for a minimum of 12 months, defective items or faulty parts will be replaced within this time. We do stock a wealth of spare parts just in case you find something has broken outside the guarantee period or you've had a minor mishap!

Combine shipping
It is not our policy to combine shipping on our goodies, our large items arrive palletised and it just isn't good sense to stack heavy things on top of a fragile glass door or enclosure, so we hope you agree that when buying many items they get delivered on individual pallets, this does however incur multiple surcharges. However many items you order you will only ever be charged a maximum of two surcharges.

Signing for your delivery
With large palletised items, if you are not in to sign for your items, there will be a redelivery charge, this is usually £50 plus any postage surcharge. Delivery drivers are on their own and are not insured to enter your property or garage so please be prepared to assist the driver getting your item exactly where you want it.

If you are not in when smaller items are delivered a card will be popped through your letterbox or depending on your location the driver may try to deliver to a kindly neighbour, it is also possible to specifically request a delivery to a neighbour if you don't think you'll be in. You can also leave a note on your door with instructions for delivery of your smaller item, if you want to discuss the security of this option please give us a call and we will happily advise, any question you have, no matter how silly you think it is be sure we have probably heard it before and rest assured we have an answer for you. Your delivery will be attempted three times and there will be a redelivery charge after the third failed attempt.